Built on ElevenLabs' world-leading voice synthesis and OpenAI's intelligence, Converse handles inbound and outbound calls with a voice that sounds completely human — qualifying leads, booking appointments, answering customer queries, and escalating to your team seamlessly when needed.
Every missed call is a missed opportunity. Every hold time is a lost customer. Every after-hours voicemail is a lead that will call your competitor tomorrow. Converse answers every call, every time — and handles it properly.
For inbound calls, Converse answers your business number instantly — no ring time, no hold queue. For outbound campaigns, Converse dials your list at the time you specify — following up leads, confirming appointments, or running re-engagement sequences at a scale no human team could match.
The AI introduces itself by name — "Hi, this is Claire from Horizon Real Estate" — with a voice synthesised by ElevenLabs that includes natural pauses, breathing sounds, and perfect intonation. We build a custom voice and persona for your business during onboarding. Most callers have no idea they're speaking with an AI.
Converse handles the full range of call types — product enquiries, appointment booking, lead qualification, FAQs, and customer service. It understands context, remembers what was said earlier in the call, handles interruptions gracefully, and adapts its tone based on the caller's sentiment and urgency.
Complex situations, upset callers, or high-value enquiries are transferred live to the right team member — with a real-time briefing so your rep knows exactly what was discussed. Appointments are booked into your live calendar automatically. Every call is recorded, transcribed, and logged to your CRM.
Every business that takes calls has tried to solve the cost and consistency problem. Here's why the existing solutions fall short.
| Feature | Human Call Centre | IVR / Phone Tree | Chatbot (Text) | Converse |
|---|---|---|---|---|
| Answer Time | Hold queue (avg 3–5 min) | Immediate (terrible UX) | N/A (not voice) | <3 seconds |
| Sounds Natural | Depends on the agent | N/A | ||
| Available 24/7 | Expensive overnight staffing | |||
| Handles Objections | Depends on training | Limited scripted responses | Full AI objection handling | |
| Books Appointments | Manual, during hours only | Link to calendar only | Live calendar booking in-call | |
| Scales to 100s of Calls | Requires hiring + training | N/A | ||
| Call Recording + Transcription | Patchy, requires QA team | N/A | Every call, automatically | |
| Cost | Salary + overhead + turnover | Setup + telephony fees | Monthly SaaS fee | Monthly retainer (fraction of cost) |
Converse is built for businesses that rely on phone calls to qualify leads, book appointments, or handle customer service — and where the quality, availability, or cost of those calls is a significant constraint. If you're missing calls, relying on voicemail, or paying heavily for a call centre, Converse changes the equation.
Pairs with SMS via Ignite, Rescue, or Revive for a complete outreach strategy:
Converse is the most technically sophisticated product we build. Every deployment is custom-engineered around your call flows, your voice, and your business.
Powered by ElevenLabs — the world's most advanced voice synthesis platform — every Converse voice includes natural breathing patterns, subtle hesitations, emotional inflection, and perfectly calibrated intonation. We build a unique voice for your brand during onboarding. Your callers will think they're speaking to a person.
Converse handles both inbound enquiry calls and outbound campaigns — appointment reminders, lead follow-up, database reactivation, and customer service calls. You can run both simultaneously. The same AI, the same voice, the same consistency — whether the call came to you or you initiated it.
While the caller is still on the line, Converse accesses your team's live calendar availability and books the appointment in real time. The confirmation is read back to the caller and a text confirmation is sent immediately after the call. No follow-up required. The booking is done before they hang up.
When a call needs to be escalated — complex query, frustrated customer, or high-value opportunity — Converse transfers the call live to the right team member and gives them a real-time briefing: who's calling, why, and what's been discussed. Your rep picks up the call informed, not blind.
Every call is recorded and transcribed automatically. The transcript is searchable, sentiment-analysed, and logged to your CRM — with the caller's details, the call outcome, and any appointments booked. Your team has a complete record of every conversation, without lifting a finger.
Converse pairs naturally with Rekindl's SMS products. A caller who can't be reached by voice is automatically handed to an SMS follow-up sequence. A lead who responded to an Ignite SMS can be escalated to a Converse voice call. The two channels work together as a complete outreach system.
Book a free demo and hear Converse in action. We'll walk you through exactly how it would work for your specific call flows — and what a difference 24/7 AI voice could make to your business.